The real cost of free

The e-mail was titled, "What is your communication method to the customer?" That alone left me shaking my head. Did she say "to" the customer?

And communicate to me, she did, but it was the message to follow that I found most offensive.

"I spoke to the receptionist at your office and she said you were "unavailable" to speak with me. Perhaps you were out taking a listing or showing a home?

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